Shipping & Delivery Policy

This policy applies to physical products from Pixie (posters, canvas, and framed prints). Digital downloads are delivered in your account and are not shipped.

1. Where we ship

We produce locally in Lebanon and ship within Lebanon (Beirut and other areas) and to other destinations offered at checkout. If a destination is not available at checkout, we cannot ship there.

2. Times are estimates

After payment, we generate the final image, review it, print, frame if needed, pack, and hand it to a courier. Storefront estimates (for example about two weeks) are typical, not guarantees. Holidays, weather, courier delays, and quality remakes can add time. We are not liable for a missed birthday, holiday, or other date unless we agreed in writing to a specific delivery deadline.

3. Your address and phone

You must provide a complete address and a reachable phone number. The courier may call before delivery. Failed delivery caused by a wrong address, unanswered phone, or refused package is your responsibility. Re-delivery or return-to-sender fees may apply.

4. Risk of damage

Framed products include glass or acrylic and can break if mishandled. We pack to reduce that risk. Inspect the parcel on arrival. If it is crushed or the contents are broken, photograph the packaging and product and email contact@ctnsolution.com within 48 hours of delivery as described in our Refund Policy.

5. Tracking and title

When we ship, we record a tracking number where the courier provides one and email you when the order is marked shipped. Risk of loss passes to you when the courier delivers to the address you gave (or according to the courier’s delivery rules if they leave the parcel with a building concierge or neighbor).

6. Contact

Questions about an open shipment: contact@ctnsolution.com